Welcome to AppliancesBay.com. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

For operational, payment processing, logistics, invoicing, and legal purposes during the initial stage of business operations, services may be managed, fulfilled, invoiced, or supported by our parent company or affiliated entity (“Parent Company”). By using our services, you acknowledge and accept this operational structure.

Please read these Terms carefully before using our services.

“Company”, “We”, “Us”, or “Our” refers to AppliancesBay.com, including its parent company, affiliated entities, operational partners, employees, and authorized representatives.

“Parent Company” refers to the legal entity operating, supporting, managing, or facilitating services for [Your Store Name] during the initial phase of operations.

“Customer”, “User”, or “You” refers to any person accessing or purchasing from our website.

“Website” refers to www.appliancesbay.com

“Products” refers to all items listed and sold through our platform.

During the initial operational phase:

• Orders, billing, invoicing, payments, logistics, customer support, and delivery operations may be handled by our parent company or associated operational entity.
  
• Customers may see the parent company name on invoices, payment statements, GST invoices, bank transactions, shipping labels, OTP communications, or customer support interactions.
  
• Such operational handling does not affect the validity of customer purchases, obligations, or services provided through AppliancesBay.com
  

We reserve the right to transition operations fully or partially to AppliancesBay.com or another affiliated entity at any time without prior notice.

By using our website, you confirm that:

• You are at least 18 years of age or using the website under parental/legal guardian supervision.
  
• The information provided by you is accurate and complete.
  
• You are legally capable of entering into binding contracts under applicable laws.

All products displayed on the website are subject to availability.

We reserve the right to modify pricing, specifications, availability, offers, or product listings at any time without prior notice.

Product images are for illustrative purposes only and actual products may vary slightly due to manufacturer updates or packaging changes.

Placing an order does not guarantee acceptance.

We reserve the right to refuse, delay, or cancel orders due to:

• Pricing or technical errors
  
• Payment authorization failures
  
• Suspicious or fraudulent activity
  
• Incorrect customer information
  
• Operational or logistical limitations
  

If payment has been successfully processed for a cancelled order, eligible refunds will be issued to the original payment method within a reasonable processing period.

We offer fast delivery services including same-day or assured 24-hour delivery in eligible locations.

Estimated delivery timelines may vary due to:

• Weather conditions
  
• Traffic or route disruptions
  
• Government restrictions
  
• High demand periods
  
• Operational limitations
  
• Circumstances beyond reasonable control
  

We shall not be held liable for delays caused by external or unforeseen factors.

To maintain complete transparency and customer satisfaction, all eligible deliveries and self pickup orders are fulfilled through a mandatory open-box verification process.

• Customers must inspect and verify:
  Product condition
  Correct item and model
  Packaging condition
  Visible physical functionality (where applicable)
  
• The order will only be marked as completed after OTP confirmation from the customer.

• Products will be opened before handover.
  
• Customers must inspect and verify the product before providing OTP confirmation.
  
• OTP verification completes the pickup process and confirms customer acceptance.
  

Customers are strictly advised not to share OTP unless fully satisfied with the product condition and order accuracy.

As every product is physically inspected and accepted by the customer before delivery completion or pickup confirmation:

• No returns will be accepted
  
• No replacements will be provided
  
• No refunds will be issued after OTP confirmation
  

OTP verification serves as:

• Final customer acceptance
  
• Confirmation of satisfactory product condition
  
• Confirmation that the correct item was received
  

Once OTP is shared and the order is completed, the transaction becomes final and non-disputable except where required under applicable law.

Customers agree:

• To provide accurate contact and delivery information
  
• To remain available during delivery or pickup
  
• To carefully inspect products before OTP confirmation
  
• Not to misuse promotional offers, refunds, chargebacks, or platform services
  

False claims, fraudulent disputes, abuse of payment systems, or misuse of services may result in:

• Order cancellation
  
• Permanent account suspension
  
• Legal action
  
• Recovery proceedings where applicable